Communication Skills

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If you and your organization are wondering..."How can listening and talking create a barrier, rather than a bridge, to communication?"

Good communication is one of the most valued skills in the workplace. And effective listening is basic to communicating productively inside the organization and meeting the competitive challenges outside. The Personal Communication Profile helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

Discover the Impact of Five Communication Approaches

It is estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications! The biggest factor contributing to such miscommunication is our listening approach. Behavioural research shows that people communicate with a preferred communication approach. The Personal Communication Profile research describes five listening approaches:

Appreciative: listens in a relaxed manner, seeking enjoyment, entertainment or inspiration.
Empathic: listens without judging, is supportive of speaker and learns from the experiences of others.
Comprehensive: listens to organize and make sense of information by understanding relationships among ideas.
Discerning: listens to get complete information, understand main message and determine important details.
Evaluative: listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs.

Match Listening Approaches to Communication Needs

The Personal Communication Profile helps people in your organisation:

Discover their natural approach to communicating
Capitalise on their communication strengths
Learn how communication approaches impact listening effectiveness
Improve their ability to understand the purpose of different communications
Use listening approaches appropriate to the communication
Overcome communication barriers and reduce conflict
Enhance individual and team performance