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The foundation of personal and professional success lies in
understanding yourself, understanding others, and realising the
impact of your personal behaviour on the people around you.
By understanding
ourselves and other's better we can learn how to communicate
more effectively. Different people have different needs and
behavioural styles, for example - some people are more direct
and require factual information whilst others behave in a more
animated friendly manner and attention to detail may not be as
important.
For more than 20 years, the
Personal Profile
System DiSC ® instrument has helped nearly 40 million
people worldwide unlock the door to productive
communications, positive relationships and increased
performance. The Personal Profile System has been used
successfully across critical application areas, including:
Bring Out the Best in Your Management
Team
Self-awareness is a vital
component of effective management. Knowing
one's own behavioural style is the first step toward understanding
and valuing differences in others. The Personal Profile System®
helps employees at all levels of management:
-
understand their own behaviour
-
learn
how and when to adapt their behaviour
-
improve communication
-
promote appreciation of differences
-
enhance individual and team performance
-
reduce
conflict
Give
Your Sales and Customer Service Teams a Competitive Edge
Building relationships is integral to an effective sales process,
just as "people skills" are imperative for exceptional customer
service. The
Personal Profile System®
is proven to help people:
-
create and maintain
relationship-based sales
-
identify their customer's DISC®
style and adapt their selling and/or support style accordingly
-
stay
focused on customer needs
-
manage
difficult customer service situations
A truly flexible approach
to training
We can run courses for groups, half day modules, overviews,
workshops and one-to-one sessions.
Bespoke/Tailored Training
WestPoint Learning are able to customise
training programmes. Solutions are delivered either at our
training centres or at a site chosen by the client. Tailoring to
the customer’s requirements is a particular strength of the
business.
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